Frequently Asked Questions
Find quick answers to the most common questions right here.
General
Below are some common general questions.
What makes Action BOX different from other brands?
Action BOX focuses on making reliable, easy-to-use tools that help people create real projects from their home or workshop. Our machines are designed and assembled in the USA, and all parts are individually inspected before each unit ships. We keep things simple and durable so you can start making with confidence.
Where are your machines made?
Our machines are designed and manufactured in the USA, using some imported materials to ensure quality and performance.
Do you work with schools or makerspaces?
Yes, we love working with schools, universities, and makerspaces. Our machines are compact and great for hands-on learning. If your organization needs help with a quote or setting up an order, please contact us and our team would be happy to assist.
Do you offer bulk discounts for large orders?
Yes, we offer bulk discounts for large orders. Please contact our customer service with the details of your order and we will provide you with a personalized quote.
Can I get a PDF quote or invoice?
Yes, you can get a PDF quote or invoice. Please contact our customer service and they will be happy generate and email it to you. Please include your shipping address when requesting a quote or invoice.
Do you offer a warranty?
Yes, we offer a six-month limited warranty that covers any parts found to be defective due to manufacturing errors. Replacement parts are provided free of charge.
Shipping & Orders
Below are some common questions about shipping.
Do you ship your machines internationally?
Yes, we ship to almost every country. If you are unable to select your country at checkout, please contact our customer service assistance.
How much can I expect to pay for shipping on machinery?
Shipping costs vary based on your location and the products you’re purchasing. Your exact shipping price is shown instantly at checkout or can be calculated directly in your cart.
Which carriers do you ship with?
We primarily ship with UPS and DHL to fulfill both domestic and international orders.
How long does shipping take?
If the product is in stock, we typically ship within 12 hours of receiving your order. Shipping times vary depending on your country:
North America: 2-4 business days
International: 5-6 business days
Can I track my order?
Yes, all shipping methods include a tracking number that will be emailed to you.