Warranty

Your purchase is protected

6-Month Limited Warranty

Coverage against manufacturing defects.

We stand behind our products and want you to feel confident in your purchase.

All products include a 6-month limited warranty from the date of delivery, covering defects caused by manufacturing issues under normal use.

If something goes wrong because of a manufacturing defect, we will work with you to repair the issue, provide replacement parts, or replace the product where appropriate.

What's Covered

Our warranty covers:

  • Manufacturing defects
  • Product failures caused by normal, intended use

Warranty Duration

Warranty coverage begins from the date of delivery and may vary by product category:

Product Category Warranty Period
Machines / Kits 6 months
Add-ons & Accessories 6 months

How to Make a Warranty Claim

If you believe your product has a manufacturing defect, we’re here to help.

Simply contact us with:

  • Your order number or proof of purchase
  • Photos or videos of the issue
  • A short description of what happened

Our team may ask a few troubleshooting questions to better understand the problem. If the issue is determined to be covered under warranty, we’ll work with you to find the best solution, whether that’s replacement parts, repair, or another resolution.

What's Not Covered

The following are not covered under warranty:

  • Damage caused by misuse, abuse, accidents, or improper operation
  • Improper assembly, installation, maintenance, or storage
  • Using the product for purposes other than its intended use
  • Modifications, repairs, or changes not authorized by us (including disassembling any component)
  • Damage caused by using incompatible materials, accessories, or third-party parts
  • Damage caused by foreign objects, contamination, debris, or improper materials
  • Electrical damage from improper power supply, surges, or incorrect voltage
  • Normal wear and tear on consumable or wear items (such as blades, nozzles, belts, seals, bearings, filters, brushes, cutting edges, coatings, or similar components)
  • Cosmetic wear that does not affect performance

Terms and Conditions

This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims. We reserve the right to determine the appropriate remedy, such as repair, replacement parts, replacement, or another resolution, based on product availability and the nature of the defect.

Need help with a warranty claim?

Contact support